›› Presentation of the cell

Citizen Reception, Communication and Social Listening Cell

As part of the modernisation of the social security sector, to improve the quality of service provided to users and resolve any difficulties they may encounter, the objective of the citizen reception, communication and social listening cell is to contribute to improving the quality of services provided by the CNAS structures, to improve relations between the public service and the insured individuals, as well as to restore trust between the latter and the social security organisations.

The creation of the Citizen Reception, Communication and Social Listening Cellunits is part of the overall reforms of the social security sector, particularly those targeting the humanisation of relations between its structures throughout the national territory and between users and partners.

Its creation has been welcomed by the insured and other partners in the sector, thanks to its active and effective involvement in the process of handling and resolving their requests and complaints, supporting them in their efforts to access their legal rights.